Start with the staff task inside the existing system
Choose one supported host site and observe how staff identify the people they intend to contact. Decide whether the extension works from an individual phone number, a group, a saved search or another list. Make the selected context understandable before an action begins. Keep a clear boundary between the host system's records and the communication platform's account. The first increment should complete one supported staff task rather than require a replacement of the church's management system.
