Define what membership allows a person to do
Begin with the relationship between an account, its role and the content it can open. A member may have access to one course, a library, a scheduled session or a discussion area. Decide how those permissions change after an upgrade, cancellation or manual correction. Keep the policy understandable to the team answering member questions. Establish which system supplies subscription status and how an interrupted update is recovered. That access model should shape the data and administration tools before the catalogue grows.
