Connect the guest's order to the staff's next action
Start with a single restaurant or cafe and trace one pickup order. Which menu is current, who can pause an item and when does the guest receive confirmation? Decide whether an order is accepted automatically or needs a staff action. Show the pickup location and promised collection window before confirmation. If an existing point-of-sale system remains the source of truth, establish its supported integration before designing a second order queue. An attractive checkout is useful only when the kitchen can act on what it receives.
