Start with the physical sample journey
A public industry example helps define the task: Armstrong publishes a separate sample-ordering experience for ceiling and wall materials. Kanopi by Armstrong explains adding a sample from a product page, reviewing the physical material and using the sample's item number to return to the product. These examples establish a real sample-to-product journey; they are not Curiosive customers or integrations. For your first release, observe how staff receives a request, identifies the sample, prepares a package and resolves a missing item. Agree those responsibilities before choosing a portal or replacing an existing store.
