Decide which selection the enquiry represents
Begin with a representative product family and the differences that matter when a buyer requests information. Decide whether the enquiry refers to the family, a specific finish or another approved variant. Keep the reference understandable on the page and in the handoff. Agree which buyer details sales needs to respond and which questions remain part of a later conversation. The first workflow should carry one complete selection to the responsible team before adding more complex comparison or quotation tools.
